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Duracell corrodes Maglite, but P&G replaces it

News, Technical ·Saturday November 23, 2013 @ 13:10 EST (link)

I went to use one of my mini-Mags recently and found that the Duracell AA batteries I had put in it had corroded so badly that I could only get one of them out; the other one was irretrievably stuck, despite my efforts with various probing tools.

So I searched around and found that if you mail the item to Duracell, they'll fix or replace it; I found several hits on this, so it seemed more than just an Internet fable. On September 27, I sent it off first class with tracking (USPS 9114901123086544325620) to Durcell's warehouse (Duracell, Berkshire Corporate Park, Bethel, CT 06801, Attention: consumer department). Tracking showed that it did arrive; and I included a phone number, in case they wanted to tell me that they didn't do that any more, but didn't hear anything for about a month and a half. heard anything.

I had in fact given up; and was about to write about the poor experience here; but Honey checked the mail later today and found that we had a couple envelopes from Proctor & Gamble, Duracell's parent company. They had sent a $12 debit card to cover the damaged light (I had just added a new one to my cart on Amazon, and that covers it nicely) and a coupon to replace the batteries. I've heard around the 'net that Energizer don't have these issues, but I'm willing to give Duracell another shot (checking them more frequently) since I can replace them for free.

Books finished: I Am a Strange Loop.